Frequently Asked Questions

Q: How do I know you are a reputable company?
Q: Why should I buy from you when there are so many other companies selling plumbing and hardware on the Internet?
Q: I don't have a credit card. Can I still make a purchase from you?
Q: How do I know my purchase transaction is secure?
Q: What are your shipping charges?
Q: What countries do you ship to?
Q: How long will it take to receive my order?
Q: What if I want to return my order?

Q: How do I know you are a reputable company?

A: It's always good to be cautious when you do business with a new vendor. We have been in the property management business for more than twenty years and know from experience that we want to buy quality products that last. We offer a full money back guarantee and you have all of our contact information to reach us and ask questions. You can contact us by phone or fax, mail or by email.

Q: Why should I buy from you when there are so many other companies selling plumbing and hardware on the Internet?

A: Our products and prices are the best available. We offer outstanding quality at half the price you will pay from other vendors. Once you compare the quality of these faucets and door knobs to others on the market for more than twice the price you will understand the value. We trust you will not find a better-made faucet or doorknob on the market for this price.

Q: I don't have a credit card. Can I still make a purchase from you?

A: Certainly. Simply call us toll free at 866-300-7839 to place an order.

Q: How do I know my purchase transaction is secure?

A: Our web site order form is secure. We take extreme measures to protect your credit card number with encryption on the website. To protect you (and ourselves) from credit card fraud we use the latest I fraud protection methods. That includes asking for your 3-digit code shown on your credit card as well as the billing address.

Q: What are your shipping charges?

A: We charge a flat fee of $25.00 for orders up to $500 for UPS Ground.

Q: What countries do you ship to?

A: Currently, we ship in the United States. All orders shipping to Hawaii or Alaska will incur an additional $30.00 shipping and handling charge in addition to the standard shipping charge.

Q: How long will it take to receive my order?

A: UPS Ground service will be 7-9 days. We can express ship in two days for an additional charge.

Q: What if I want to return my order?

A: We believe that you will be so satisfied with our faucets and hardware that we have no qualms about offering a complete money back guarantee. If, for any reason, you are not completely satisfied you may send back the merchandise and we will refund your money within 30 days, with no questions asked.

All orders are inspected prior to shipment. If a product is received damaged or missing, please contact us in writing (email or fax) within 48 hours. We will replace all missing or damaged merchandise immediately.